Gracious Eloise proudly stands behind our product. If your note is ‘returned to sender’, please contact us and we will resend that note – no extra charge! Gracious Eloise is not able to offer refunds on digitally-rendered handwriting sample forms. Set-up/processing fees are used to render your digital handwriting – and since we keep your handwriting on file in case you ever want to come back to Gracious Eloise – we are not able to offer any refund. In order to ensure the best possible outcome for your handwriting sample, we recommend you take your time filling out our the sample form as Gracious Eloise renders handwriting, we do not improve handwriting. If for some reason you are not satisfied within the first 30 days with the Gracious Eloise service or product please contact us at email@example.com and we will cancel your account. Credit cards are currently authorized using our service provider, Paypal, and your credit card will be credited. If you paid by check please send us a written statement with the amount to be reimbursed and we will issue you a check within 30 days. We do not offer refunds after 30 days.